PS> symeon.fokas

Online, Netherlands

Symeon Fokas

>IT Team Lead

Twelve years in IT, from building wireless networks across Cyprus to workplace engineering at Europol, Ørsted and PwC. I manage, patch and secure Windows estates, and I automate the parts that people still do by hand.

View workGet in touch
PS C:\> Get-ADUser symeon.fokas -Properties *
DisplayName
Symeon Fokas
Title
IT Team Lead
Focus
Endpoint, identity, automation
Location
Netherlands
Languages
{Greek, English}
Certifications
AZ-900 ✓, AZ-802 in progress
Badges
Cisco CCNAv7 x3 (Credly)
Enabled
True
12+years in IT
3,000+endpoints moved to Intune
8,000+users in a global estate
1,000+WAN deployments

Experience

OU=Career,DC=symeon,DC=fokas
  1. 2026 – nowPPHE Hotel Group (Park Plaza Hotels)IT Team LeadAmsterdam

    Official title: Senior IT Support Specialist

    • Leads the Dutch IT support team day to day, and the UK team when the manager is away; about 3,000 users across the Netherlands, the UK and Rome.
    • The only team member with ownership of the Windows endpoints: patching through WSUS, and PowerShell Universal to run scripts on a schedule instead of by hand.
    • Runs the company-wide point-of-sale upgrade with the applications team and an external vendor, and the Office 2016 to 2024 upgrade from test group through pilot to rollout.
    • Restructuring the support team around ITIL, rebuilding the knowledge base and starting a CMDB from nothing.

    WSUSPowerShellActive DirectoryM365Workspace ONEDefenderITIL

  2. 2025 – 2026PwCIT Operations Engineer and Deputy Service Desk LeadAthens

    Official title: Senior Associate, IT Operations

    • Second in charge of an 11-person team supporting 3,000+ users; SLA resolution above 98%.
    • Led the service desk workstream of the Workspace ONE to Intune migration for 3,000+ endpoints, in the task force with Cloud and Infrastructure.
    • Rolled out MFA with Microsoft Authenticator to 3,000+ users; handled Tier 3 escalations including Entra Connect hybrid identity sync.
    • Built a DocuSign API workflow that automates more than 90% of asset hand-over paperwork for onboarding sessions of 50+ new hires.

    IntuneEntra IDWorkspace ONEPowerShellWindows LAPSServiceNowNetworking

  3. 2024 – 2025ØrstedRegional IT Support Engineer, L1 to L3The Hague

    Official title: IT Support Consultant

    • On-site support for the Netherlands, Belgium and Spain in a global environment of 8,000+ users.
    • SCCM imaging, software deployment and patching; Workspace ONE and Intune for mobile compliance.
    • Exchange Online, Teams and SharePoint administration; BitLocker, Windows LAPS and YubiKey support.

    SCCMIntuneWorkspace ONEExchange OnlineActive DirectoryBitLockerWindows LAPS

  4. 2021 – 2023EuropolWorkplace Services Engineer, second lineThe Hague

    Official title: IT Support Specialist, via Uni Systems

    • Second-line engineer in Workplace Services, a 35-person team supporting 1,500+ users.
    • Resolved more than 2,500 second-line tickets and coordinated the team’s second-line contractors.
    • Deployed standard OS images and supported endpoints remotely, using Altiris and BeyondTrust.

    Active DirectoryAltirisBeyondTrust

  5. 2019 – 2021C.V.M. Winet SolutionsLead Network Technician and Network EngineerNicosia
    • More than 1,000 WAN deployments for a wireless ISP across Cyprus, on Cisco, Ubiquiti and MikroTik.
    • VLANs, OSPF and BGP, site-to-site VPN; led a crew of four field technicians and handled outage escalations.

    NetworkingCiscoMikroTikVPN

  6. 2013 – 2019Shell (E&I Bekatoros)ICT Manager and Assistant Store ManagerKefalonia
    • Ran all IT for a 24/7 service station: POS, CCTV, network and endpoints, from purchase to replacement. Supervised a staff of 10+.

    Networking

Diploma in Software Engineering, IEK AKMI, Athens (2013)

Stack

Get-Module -ListAvailable

Identity

  • Active Directory
  • Group Policy
  • Entra ID
  • Entra Connect
  • MFA
  • Windows LAPS

Endpoint

  • Intune
  • SCCM
  • WSUS
  • Workspace ONE
  • BitLocker
  • Windows 11

Automation

  • PowerShell
  • PowerShell Universal
  • PSScriptAnalyzer CI
  • DocuSign API
  • ServiceNow
  • HaloITSM

Network & M365

  • VLANs, OSPF, BGP
  • Site-to-site VPN
  • Exchange Online
  • Teams
  • SharePoint
  • Defender

Work

~/work
Active Directory / PowerShell

Enterprise IT Lab

A documented AD build: OU design, security-filtered Group Policy, Windows LAPS with scoped decryption rights, and config-driven PowerShell that skips what is already done.

Read the case studyEndpoint / Change management

Office 2016 to 2024 at a hotel group

Moving desktops off an Office version past end of support: testing, a pilot group, then a staged rollout.

Read the case study

Certifications

Get-Credential -Verified
Earned

Azure Fundamentals

AZ-900, April 2026. Verify on Microsoft Learn credentials.

In progress

Windows Server

AZ-802. Then MD-102 and SC-300.

Credly verified

Cisco CCNAv7

Three Networking Academy courses, 2020.

Training

Other courses

  • ITIL 4 Foundation course (2026)
  • Windows 11 Advanced (2025)
  • Microsoft Security, Compliance and Identity course (2021)

Contact

Send-MailMessage
contact.ps1
$to = "node.yowl_0n@icloud.com"
$links = @{
  LinkedIn  = "linkedin.com/in/symeonf"
  GitHub    = "github.com/symeonfokas"
  MSLearn   = "Microsoft Learn credentials"
  Credly    = @("CCNA-ITN", "CCNA-SRWE", "CCNA-ENSA")
}
Email me